Contact information
This Contact Information Policy (“Policy”) outlines how customers may contact NovaSupply (“we”, “us”, “our”) for assistance, inquiries, or support related to our products, services, and website operations. By using our website, you acknowledge and agree to the terms set forth below.
1. Primary Contact Methods
Customers may reach NovaSupply through the following official communication channels:
Email Support
For all general inquiries, order questions, returns, refund requests, or support matters, please contact us at:
support@novasupply.co or davidoed216@icloud.com
This is our primary and preferred method of communication.
We aim to respond to all emails within 24–48 business hours.
2. Business Hours
Our customer support operates during the following hours:
Monday–Friday: 9:00 AM – 5:00 PM (local business hours)
Weekends & Public Holidays: Closed
Responses sent outside of business hours will be addressed on the next working day.
3. Response Times
While we strive to address all queries promptly, response times may vary depending on:
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Volume of inquiries
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Public holidays or weekends
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The nature or complexity of the issue
Customers will be notified if additional time is required to investigate or resolve their request.
4. Accuracy of Customer Contact Information
Customers are responsible for providing accurate and complete contact details when placing orders or submitting inquiries.
We are not liable for delays or communication failures resulting from incorrect or incomplete contact information provided by the customer.
If updated information is required, customers should notify us promptly via email.
5. Unauthorised Communication Channels
NovaSupply does not provide customer service through:
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Personal social media accounts of staff or owners
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Unofficial email addresses
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Third-party messenger platforms (unless explicitly stated)
Customers should use only the official communication methods listed in this Policy to ensure security and proper handling of requests.
6. Security of Communications
While we take reasonable steps to protect customer information, electronic communication via email may not always be fully secure.
Customers are advised not to include sensitive payment information or personal data beyond what is required for identification and support.
7. Amendments to This Policy
NovaSupply reserves the right to update or modify this Contact Information Policy at any time.
Any changes will be posted on this page with an updated revision date.
8. Contact Information
If you have questions regarding this Policy or wish to contact us for support, please use the official email below: