Refund policy

This Return & Refund Policy (“Policy”) applies to all purchases made through NovachipSupply (“we”, “us”, “our”). By placing an order with us, you agree to the terms outlined below.

1. Return Eligibility and Timeframe

Customers may request a return within 14 calendar days from the date the goods are received.
After this period has elapsed, we are unable to offer a return, exchange, or refund.

To be eligible for a return, the item must:

  • Be unused, undamaged, and in original packaging;

  • Be in the same condition in which it was received;

  • Include a valid proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following categories of goods are not eligible for return under any circumstances:

  • Perishable or time-sensitive goods;

  • Personal care, hygiene, or intimate items;

  • Digital or downloadable products;

  • Gift cards or vouchers;

  • Customised or personalised items;

  • Sale, clearance, or promotional items (unless defective).

This list may be amended from time to time based on product offerings.

3. Return Request Procedure

To initiate a return, customers must contact us at:
support@novachipsupply.co

A return authorisation and detailed instructions will be provided.
Items returned without prior authorisation will not be accepted and may be returned to the sender at their own cost.

4. Return Shipping Costs

Please note that returns will be provided with a return label.

Shipping costs are non-refundable.
We are not liable for items lost or damaged in transit during the return process.

5. Defective, Damaged, or Incorrect Goods

Customers must report defective, damaged, or incorrect goods within 72 hours of delivery, accompanied by photographic or video evidence demonstrating the issue.

Upon verification, we will, at our discretion:

  • Provide a replacement;

  • Offer an exchange; or

  • Issue a refund.

No additional cost will be charged to the customer for returns arising from our error.

6. Refund Processing

Once returned goods have been received and inspected, the customer will be notified of approval or rejection of the refund.

If approved:

  • Refunds will be issued to the original method of payment;

  • Processing typically occurs within 5–10 business days, though additional time may be required by the customer’s bank or payment provider.

If rejected, reasons for the decision will be provided.

7. Exchanges

Exchanges are only offered for items deemed defective, damaged, or incorrectly supplied.
For all exchange requests, customers must contact us at support@novasupply.co.

8. Late or Missing Refunds

If a refund has not been received within the expected timeframe, customers should:

  1. Re-check their bank or payment account;

  2. Contact their financial institution, as processing delays may occur;

  3. Contact us at support@novasupply.co for further assistance.

9. Contact Information

For any questions or concerns relating to this Policy, please contact us at:
support@novasupply.co